Terms of Service

1About GlobalBuy24

1.1 GlobalBuy24 is a cross-border shopping facilitation service. We help users located in Cameroon and other supported regions purchase products from international retailers, primarily in Germany and Europe, that are not otherwise available for direct international shipping.

1.2 GB24 acts exclusively as a facilitator and logistics intermediary. We are not a seller, retailer, or marketplace. We do not manufacture, hold title to, warrant, or insure any product ordered through the Service. The contract of sale for any product is between you and the relevant retailer.

1.3 Our operational hub is located in Berlin, Germany. Products are sourced, inspected, consolidated, and forwarded from this hub to our collection centres in Cameroon.

1.4 Our current collection centres are located in Douala, Yaoundé, Limbe, and Buea. Delivery to other locations may incur additional costs. Coverage may expand or contract at our discretion, with reasonable notice provided to users.

2Acceptance of Terms

2.1 By creating an account, placing a shopping request, making a payment, or otherwise using the Service, you enter into a binding agreement governed by these Terms.

2.2 These Terms incorporate by reference:

• Our Privacy Policy, available at globalbuy24.com/privacy, which governs all personal data we collect and process;
• Our Cancellation & Refund Policy, available at globalbuy24.com/refunds, which governs your rights to cancel orders and request refunds.

2.3 In the event of any conflict between these Terms and the documents incorporated by reference, these Terms shall prevail unless the incorporated document expressly states otherwise.

3Changes to These Terms

3.1 We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• (a) posting the updated Terms on our website and application with a new "Last Updated" date; and
• (b) sending an in-app notification or email to your registered address at least 14 calendar days before the changes take effect for existing users.

3.2 Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Service before the effective date and may request cancellation of any pending orders in accordance with our Cancellation & Refund Policy.

3.3 For new users, changes take effect immediately upon account creation or first use of the Service following the update.

4Eligibility

4.1 You must be at least 18 years of age to use the Service. By creating an account or submitting a shopping request, you represent and warrant that you are 18 or older.

4.2 If you provide false age information, your use of the Service constitutes a material breach of these Terms. We reserve the right to immediately terminate your account, cancel all pending orders without refund, and pursue any available legal remedies.

4.3 You must have the legal capacity to enter into binding contracts under the laws of your country of residence. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

4.4 We reserve the right to refuse service to any person or entity at our sole discretion, subject to applicable law.

5User Account

5.1 Registration. You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep this information updated at all times.

5.2 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorised access to or use of your account, report it immediately through the GB24 app or by emailing support@globalbuy24.com.

5.3 One Account Per Person. You may not create more than one account. Multiple accounts used to circumvent bans, obtain duplicate promotions, or manipulate the Service will result in permanent suspension of all associated accounts.

5.4 Account Termination by User. You may close your account at any time directly through the GB24 app (Settings → Account → Delete Account). You may also request account deletion by contacting us at support@globalbuy24.com. Account closure does not affect any rights or obligations arising from orders placed prior to closure.

5.5 Account Suspension or Termination by GB24. We may suspend or permanently terminate your account without prior notice if we reasonably believe you have: (a) violated these Terms; (b) provided false information; (c) engaged in fraudulent, abusive, or illegal conduct; or (d) posed a risk to us, our partners, or other users. Suspension or termination does not automatically entitle you to a refund unless required under our Cancellation & Refund Policy.

6How GlobalBuy24 Works

6.1 Shopping Request. You submit a shopping request directly through the GB24 app by providing the product URL, specifications (size, colour, quantity), and any other required information.

6.2 Quote & Confirmation. We review your request and provide a quote through the app, including the estimated product cost and our service fee. Delivery costs are estimated separately and are set by our logistics partners (see Section 7). The quote may change if the retailer's price changes before purchase or if the product's actual weight or dimensions differ from specifications. We will notify you of any significant deviation before proceeding.

6.3 Payment. You must pay the full quoted amount before we place your order with the retailer. Payment is initiated through the GB24 app and processed by our designated payment provider, Fapshi, or such other providers as we may introduce from time to time. Product prices are displayed in your currency of choice (default: FCFA; switchable to EUR or USD) based on live international exchange rates at the time of display. GB24 accepts no liability for exchange rate fluctuations between the time of quote and the time of payment, or between payment and any refund. Our liability in any refund scenario is limited to the amount we actually received in relation to your specific order.

6.4 Order Placement. Upon successful receipt of full payment, we place the order with the retailer on your behalf using our German delivery address.

6.5 Berlin Hub Processing. Upon arrival at our Berlin hub, we: (a) inspect the outer packaging for visible damage; (b) verify that the correct item(s) were delivered; and (c) consolidate multiple items into a single shipment where applicable. We do not open sealed manufacturer packaging unless required by customs or where outer damage necessitates inspection.

6.6 Shipment to Cameroon. We ship consolidated packages from Berlin to our collection centres in Cameroon via third-party logistics partners. Estimated transit times are provided as guidance only and are not guaranteed.

6.7 Collection & Signed Receipt Protocol. When your package arrives at a collection centre:

• (a) You will be notified via in-app notification, SMS, or other available means. Collection status and updates are visible in real time through the GB24 app.
• (b) You must collect your package within the timeframe specified in your collection notice (default: 14 calendar days unless otherwise stated).
• (c) At the point of collection, you will be required to inspect the outer packaging and sign a collection receipt confirming that the outer packaging arrived without visible damage. This signed receipt constitutes your acknowledgement of the physical condition of the packaging at the time of collection.
• (d) Failure to collect within the specified timeframe may result in storage fees or return of the package at your cost, as set out in Section 9.

6.8 Uncollected Packages. If you fail to collect your package within 30 calendar days of the collection notice without making alternative arrangements, we reserve the right to deem the package abandoned and dispose of it without liability or obligation to refund.

7Fees

7.1 Service Fee. GB24 charges a service fee of 7% of the total purchased item value per order. This fee is capped at:

• 25,000 FCFA for orders of 1 to 5 items;
• 50,000 FCFA for orders of 6 or more items.

The service fee is non-refundable once we have placed the order with the retailer, except as expressly provided in our Cancellation & Refund Policy.

7.2 Delivery Fee — Pass-Through Only. Delivery costs from our Berlin hub to a Cameroon collection centre are set and charged by our third-party logistics partners. GB24 collects this fee on the logistics partner's behalf and passes it through to you in full. GB24 takes no margin on delivery fees and does not profit from them. Delivery pricing is subject to change based on the logistics partner's own rates, applicable to actual or volumetric weight (whichever is greater), package dimensions, and destination. GB24 accepts no liability for changes in logistics partner pricing, and any disputes regarding delivery charges must be directed to us so that we may liaise with the relevant partner.

7.3 Additional Fees. We reserve the right to charge additional fees for: storage of uncollected packages beyond the free storage period; re-delivery or re-routing requested by the user after dispatch; import duties, taxes, or customs fees levied by Cameroonian authorities (which remain the sole responsibility of the user); and any other charges reasonably incurred on the user's behalf with prior notice.

7.4 Fee Changes. We reserve the right to adjust our service fee. We will provide at least 30 days' notice of any fee changes, and changes will apply only to new orders placed after the effective date of the change.

7.5 All GB24 fees are displayed inclusive of any applicable taxes charged by GB24. Duties, import taxes, and VAT levied at the point of import into Cameroon are not included and are the user's responsibility.

8Payment

8.1 Payment in Full. Orders are placed only after we receive full payment. We do not offer deferred payment, instalment plans, or credit facilities.

8.2 Payment Provider. Payments are processed through Fapshi for Cameroon-based mobile money transactions (MTN MoMo, Orange Money). GB24 does not store, process, or access your mobile money credentials, PIN, or account numbers. Any payment disputes, charges, or errors related to the payment network itself must be addressed with your mobile money operator. GB24's liability is limited to the amount received in our Fapshi account in relation to your order.

8.3 Failed Payments. If your payment fails or is declined, your order will not be placed. You will be notified and given a reasonable opportunity to retry. GB24 bears no liability for any price changes or stock availability changes that occur between a failed payment attempt and a successful retry.

8.4 Currency and Exchange Rates. Product values are displayed in your currency of choice (default: FCFA; switchable to EUR or USD). All displayed prices reflect live international exchange rates at the time of the transaction. GB24 accepts no liability for fluctuations in exchange rates between the time of quote, payment, or any subsequent refund. Our liability in any refund scenario is limited to the amount we actually received for the specific order in question.

8.5 Receipts. We will provide a transaction confirmation for each payment received. This confirmation does not constitute a commercial invoice or proof of purchase from the retailer.

8.6 Fraudulent Transactions. We reserve the right to immediately suspend or cancel any order that we reasonably suspect to involve fraud, money laundering, or other unlawful activity and to report such activity to the relevant authorities. No refund will be issued pending investigation.

9Shipping, Delivery & Risk

9.1 Weight and Size Limits. Each individual shipment is subject to a maximum weight of 23 kg and maximum dimensions of 50 cm × 50 cm × 50 cm per package. Items exceeding these limits may incur additional shipping surcharges or may be refused. We will notify you before incurring additional charges.

9.2 Estimated Transit Times. Transit times from Berlin to Cameroon collection centres are estimates only and are not guarantees. We are not liable for delays caused by customs, weather, civil unrest, airline cancellations, or any other circumstances beyond our reasonable control.

9.3 Transfer of Risk. Risk of loss, damage, or destruction of any package transfers to you at the moment you (or your authorised representative) physically take possession of the package and sign the collection receipt at our collection centre. Prior to that moment, GB24 assumes logistical responsibility for the package, subject to the limitation of liability in Section 18.

9.4 Customs and Import Duties. You are solely responsible for compliance with all Cameroonian import laws, regulations, and customs requirements applicable to your order. Import duties, customs fees, and VAT assessed by Cameroonian customs authorities are your sole responsibility and are not included in our fees.

9.5 Customs Delays or Seizures. GB24 does not guarantee customs clearance. If a package is delayed, seized, or destroyed by customs due to the nature of the goods, GB24 accepts no liability. A partial refund of delivery fees may be considered at our discretion if no part of the order was successfully delivered.

9.6 Uncollected Package Policy. Packages held beyond the free storage period (14 calendar days after the collection notice) may incur daily storage fees as published on our website. After 30 calendar days without collection or contact, the package may be deemed abandoned. GB24 may dispose of abandoned packages without liability.

10Prohibited and Restricted Items

10.1 Absolutely Prohibited Items. You may not use the Service to purchase or import any of the following ("Prohibited Items"):

• Controlled substances, narcotics, or precursor chemicals;
• Firearms, ammunition, explosives, or weapons of any kind;
• Counterfeit goods or items infringing intellectual property rights;
• Human remains or body parts;
• Live animals or animal products requiring CITES permits;
• Child sexual abuse material or any content involving the exploitation of minors;
• Items embargoed under EU, German, or Cameroonian law;
• Radioactive materials;
• Goods whose import or export is prohibited by the laws of Germany or Cameroon.

10.2 Restricted Items. Certain items may be imported only with specific documentation, licences, or prior approval. You are responsible for obtaining all required permits and approvals before placing an order. GB24 reserves the right to refuse any order for restricted items where proper documentation has not been provided.

10.3 Declaration Accuracy. You confirm that the items you request are accurately described and do not fall within the Prohibited Items list. Any misrepresentation constitutes a material breach of these Terms.

10.4 Consequences of Breach. If we discover at any stage that an order includes Prohibited Items:

• (a) The order will be immediately cancelled without refund;
• (b) Your account will be permanently suspended;
• (c) We reserve the right to report the matter to relevant law enforcement authorities in Germany and/or Cameroon;
• (d) You agree to indemnify GB24 for all costs, fines, legal fees, and losses incurred as a result of your breach.

11Disclaimer of Warranties

11.1 THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.

11.2 GB24 does not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) products purchased through the Service will meet your expectations; (c) product descriptions, images, or specifications provided by retailers are accurate or complete; or (d) estimated delivery dates will be met.

11.3 Any product warranty or guarantee is solely between you and the original retailer. GB24 makes no warranty with respect to any product purchased through the Service.

11.4 Nothing in this Section limits any statutory rights you may have as a consumer under applicable mandatory law.

12Cancellations and Refunds

12.1 Our full policy governing order cancellations, refunds, and returns is set out in our Cancellation & Refund Policy, available at globalbuy24.com/refunds.

12.2 By using the Service, you agree to be bound by the Cancellation & Refund Policy as amended from time to time.

12.3 As a summary (not a substitute for the full policy):

• Orders may be cancelled directly through the GB24 app at no charge before we place the order with the retailer;
• Once an order has been placed with the retailer, cancellation may incur retailer restocking fees and the service fee is non-refundable;
• Refunds are processed within 10 business days of approval;
• Delivery fees are non-refundable once a shipment has departed Berlin, except where non-delivery is solely due to GB24's fault.

13Damage Claims

13.1 Inspection at Collection. You are required to inspect the outer packaging of your parcel at the collection centre before signing the collection receipt. If visible damage to the outer packaging is noted at the time of collection, you must record this on the collection receipt before signing. Failure to note visible outer damage on the receipt will be taken as your confirmation that the outer packaging was undamaged at the time of collection.

13.2 48-Hour Damage Window. Once you have signed the collection receipt and taken physical possession of your package, you have a strictly enforced window of 48 hours to open the package and report any damage to the contents. Damage claims submitted more than 48 hours after the signed collection time will not be accepted under any circumstances. This window begins at the time recorded on the signed collection receipt.

13.3 How to Submit a Damage Claim. To submit a valid claim within the 48-hour window, you must:

• (a) Contact us at support@globalbuy24.com with the subject line "DAMAGE CLAIM – [Your Order Number]";
• (b) Attach clear photographs of: (i) the outer packaging showing the damage; (ii) the product itself showing the damage; and (iii) a visible image of the signed collection receipt or your order number;
• (c) Provide a written description of the damage.

13.4 Investigation. We will acknowledge your claim within 2 business days and complete our investigation within 7 business days of receiving all required evidence. We may request additional information or photographs during this period.

13.5 Outcome. If the claim is upheld, we will offer one of the following remedies at our discretion: (a) replacement of the damaged item (subject to availability); (b) partial or full refund of the product cost; or (c) a credit to your GB24 account. We are not liable for consequential, incidental, or indirect losses arising from a damaged item.

13.6 Limitations. GB24's liability for product damage is strictly limited to damage that: (a) occurred while the package was in GB24's care and custody (i.e., between the Berlin hub and the collection centre); and (b) was not noted on the collection receipt as pre-existing outer packaging damage. We accept no liability for damage caused after you take possession, damage caused by improper use, or damage caused by retailer packaging defects.

13.7 Fraud Prevention. We reserve the right to reject damage claims that we reasonably believe are fraudulent. Submitting a false damage claim constitutes a material breach of these Terms and may result in permanent account suspension and referral to authorities.

14Acceptable Use

14.1 You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• (a) Use the Service for any commercial resale operation without our prior written consent;
• (b) Submit false, misleading, or fraudulent shopping requests or payment information;
• (c) Attempt to circumvent any security feature, access control, or anti-fraud measure;
• (d) Use automated tools (bots, scrapers, scripts) to access or interact with the Service;
• (e) Harass, threaten, or abuse our staff or agents;
• (f) Use the Service to launder money or fund illegal activities;
• (g) Attempt to purchase on behalf of a third party who has been banned from the Service.

14.2 We reserve the right to monitor use of the Service for compliance with this Section and to take appropriate action, including account suspension, cancellation of orders, and referral to law enforcement.

15Intellectual Property

15.1 All content, trademarks, logos, software, and materials on the GB24 platform, excluding user-submitted content, are the exclusive property of GlobalBuy24 or its licensors and are protected by applicable intellectual property laws.

15.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial purposes only. Nothing in these Terms transfers to you any ownership of or title to GB24's intellectual property.

15.3 By submitting product URLs, images, descriptions, or other content to the Service, you grant GB24 a worldwide, royalty-free, sublicensable licence to use, reproduce, and display that content solely for the purpose of processing and fulfilling your order.

15.4 You must not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any GB24 content without our prior written consent.

16Privacy

16.1 We are committed to protecting your personal data. Our collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, available at globalbuy24.com/privacy.

16.2 GB24 operates from Berlin, Germany, and the processing of personal data is subject to the EU General Data Protection Regulation (GDPR) and applicable German data protection law. We apply GDPR-standard protections to all users regardless of their country of residence.

16.3 By using the Service, you consent to the collection and use of your personal data as described in the Privacy Policy.

17Force Majeure

17.1 GB24 shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God; pandemic or epidemic; war, terrorism, civil unrest, or government action; strikes or labour disputes not involving our employees; failure of utility services; customs embargoes; natural disasters; or failure of third-party logistics providers, airlines, or customs authorities.

17.2 In the event of a force majeure event, we will: (a) notify you as soon as reasonably practicable; (b) take reasonable steps to mitigate the impact; and (c) resume performance as soon as the event ceases.

17.3 If a force majeure event continues for more than 60 consecutive calendar days, either party may terminate the affected order(s) by written notice. In such a case, GB24 will refund the full amount paid for the affected order(s), excluding any delivery costs already incurred for shipments that have departed Berlin.

18Limitation of Liability

18.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GB24'S TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH ANY ORDER OR INCIDENT ARISING UNDER OR IN RELATION TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SPECIFIC ORDER TO WHICH THE CLAIM RELATES.

18.2 IN NO EVENT SHALL GB24 BE LIABLE FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (b) LOSS OF PROFIT, REVENUE, BUSINESS, OR ANTICIPATED SAVINGS; (c) LOSS OF DATA OR GOODWILL; OR (d) DAMAGES ARISING FROM YOUR RELIANCE ON PRODUCT DESCRIPTIONS, IMAGES, OR SPECIFICATIONS PROVIDED BY THIRD-PARTY RETAILERS, WHETHER OR NOT GB24 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.3 Nothing in this Section limits liability that cannot be excluded by law, including liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded under mandatory consumer protection laws applicable to you.

18.4 Where you are a consumer resident in Germany or the EU, your statutory consumer rights under applicable EU or German law are not affected by this Section.

19Indemnification

19.1 You agree to indemnify, defend, and hold harmless GlobalBuy24, its founders, directors, employees, agents, and partners from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• (a) Your violation of these Terms;
• (b) Your use of the Service;
• (c) Your purchase or attempted importation of Prohibited Items;
• (d) Your violation of any applicable law or third-party rights;
• (e) Any false or inaccurate information you provided to GB24; or
• (f) Any damage claim you submitted that is found to be fraudulent.

20Dispute Resolution

20.1 Informal Resolution First. Before initiating any formal proceeding, you agree to raise the dispute through the GB24 app's support feature or in writing at support@globalbuy24.com, describing the dispute in detail and your proposed resolution. We will make good-faith efforts to resolve the dispute informally within 30 calendar days of receiving your notice.

20.2 Mediation. If informal resolution is unsuccessful, the parties agree to submit the dispute to non-binding mediation administered by a mutually agreed mediator or mediation centre before proceeding to litigation. Each party shall bear its own costs of mediation, with mediator fees shared equally.

20.3 Governing Law. These Terms are governed by and construed in accordance with the laws of Cameroon. Where GB24 operates from Germany, or where you are resident in Germany or the European Union, applicable German law and EU consumer protection regulations shall apply concurrently to the extent required by mandatory law, and your statutory rights under those laws are not diminished by these Terms.

20.4 Jurisdiction. Subject to Section 20.3, any dispute not resolved by informal resolution or mediation shall be submitted to the exclusive jurisdiction of the courts of Cameroon (specifically, the court of competent jurisdiction in Douala). Where mandatory consumer protection laws require that claims be heard in your country of residence, those laws prevail.

20.5 No Class Actions. YOU AND GB24 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Any arbitrator or court shall not consolidate more than one person's claims and may not preside over any class or representative proceeding without both parties' express written consent.

20.6 Limitation Period. You must bring any claim or cause of action within 12 months of the date on which the cause of action accrued. Claims brought after this period are permanently barred, except where prohibited by mandatory applicable law.

21Unsolicited Deliveries

21.1 GB24 does not accept unsolicited deliveries to our Berlin hub or any collection centre. Any package that arrives at our premises without a corresponding confirmed order in our system will be refused or returned to sender at the sender's cost. GB24 accepts no liability for unsolicited packages.

22Severability

22.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The validity, legality, and enforceability of the remaining provisions shall not be affected.

23Entire Agreement

23.1 These Terms, together with the Privacy Policy (globalbuy24.com/privacy) and the Cancellation & Refund Policy (globalbuy24.com/refunds), constitute the entire agreement between you and GB24 with respect to the subject matter hereof and supersede all prior understandings, representations, negotiations, and agreements, whether written or oral.

24Waiver

24.1 Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any subsequent occasion. No waiver of any term shall be effective unless made in writing and signed by an authorised representative of GB24.

25Contact Information

Most account and order actions — including cancellations, tracking, collection centre selection, and account deletion — can be managed directly through the GB24 app. For matters that require human intervention (damage claims, disputes, prohibited item concerns, or anything not handled in-app), contact us:

• Company: GlobalBuy24
• Email: support@globalbuy24.com
• Website: globalbuy24.com

For urgent matters related to a pending order, please include your order number in the subject line of your email.

26Summary of Fees

The following table summarises the fees applicable to the Service as of the Last Updated date above. This summary does not replace the detailed fee provisions in Sections 7 and 8.

Product values and fees are displayed in your currency of choice (default: FCFA). All conversions use live international exchange rates. GB24 accepts no liability for exchange rate fluctuations.